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Patient and Family
Advisory Council

 

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Northeast Hospital Corporation (NHC) recognizes and values the importance of our patients and their families as integral members of the healthcare team. The voices of our patients and their families are a critical consideration in our approach to delivering high quality, safe, and compassionate care.

Purpose of Patient and Family Advisory Council
The Patient and Family Advisory Council is a volunteer forum for patients, family members, community members, and staff to facilitate family and patient participation in hospital care and decision making, information sharing, and policy and program development. The Council serves in an advisory capacity and reports to the Patient Care Assessment Committee of the NHC Board of Trustees at least twice a year.

Membership
Patients, family members, and staff from NHC are eligible to be members of the Patient and Family Advisory Council. The Council's voting membership is made up of up to six (6) patients and/or family members and up to six (6) staff members; at least half the members must be patients and/or family members. Members represent a cross-section of those served by NHC's four hospitals. Potential patient and/or family members are identified through regular communications to patients, families and the community. Please see our Annual Report for the names of our current members. To apply to be a Patient and Family Advisor, please download and complete the application.

Participation
Members commit to prepare for, attend, and participate in monthly meetings and to serve as "the voice of the customer -- our patients and families." Members are asked to serve at least one two-year term of service.

To Learn More
For more information about the NHC Patient and Family Advisory Council, please contact the NHC Manager for Patient Centered Care, Eileen Laband at eileen.laband@lahey.org or at 978-922-3000, x3047.

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Healthcare ProviderAnnual Report

In compliance with Massachusetts regulations, the Annual Report of the NHC Patient and Family Advisory Council is publicly available here.

To apply to be a Patient and Family Advisor, please download and complete the application.