Lahey Outpatient Center, Danvers, Receives 2014 Press Ganey Guardian of Excellence Award
Award recognizes top-performing facilities that consistently achieved the 95th percentile of performance in patient experience
DANVERS, MA (November 24, 2014) - Lahey
Outpatient Center, Danvers, formerly Beverly Hospital at Danvers,
is proud to announce it has been named a 2014 Guardian of
Excellence Award winner by Press Ganey Associates, Inc. The
Guardian of Excellence Award recognizes top-performing facilities
that consistently achieved the 95th percentile of
performance in patient experience.
The Press Ganey Guardian of Excellence Award is a
nationally-recognized symbol of achievement in health care.
Presented annually, the award honors clients who consistently
sustained performance in the top 5 percent of all Press Ganey
clients for each reporting period during the course of one
year.
Press Ganey is the nation's leading health care performance
improvement company and partners with more than 11,000 health care
facilities, including more than half of all U.S. hospitals, to
reduce suffering and improve the patient experience.
"We are proud to partner with Lahey Outpatient Center, Danvers,"
said Patrick T. Ryan, CEO of Press Ganey. "The award is a testament
to the organization's commitment to deliver more patient-centered
care. By achieving and sustaining this level of excellence, Lahey
Outpatient Center, Danvers is benefiting patients and helping
advance the quality of health care."
According to Kim Perryman, RN Chief Nursing Officer at Beverly
Hospital, the award represents an important recognition from the
industry's leader in measuring, understanding and improving the
patient experience. The facility completed five straight quarters
where it saw its patient satisfaction scores higher than 95
percent.
"This award speaks volumes to the care that our colleagues at
this facility provide to patients and families," Perryman said.
"They are professional, courteous and focus on providing each
patient with the best possible care. This award means a lot to the
entire team. It shows we are caring for patients with
compassion and value quality outcomes as well as the patient &
family experience.
About Lahey Health
Lahey Health is what's next in health care, providing a full
continuum of integrated health services close to where you live or
work. It is comprised of nationally recognized, award-winning
hospitals-including an academic hospital and medical center, and
community hospitals-primary care providers, specialist physicians,
behavioral health services, post-acute programs such as home health
services, skilled nursing and rehabilitation facilities, and senior
care resources located throughout northeastern Massachusetts and
southern New Hampshire.
Lahey Health offers nearly 1,000 locally based physicians
providing clinical excellence and an exceptional patient experience
in adult and pediatric primary care and every medical specialty,
including kidney and liver transplantation; neurosurgery, cancer,
cardiovascular and orthopedic medical and surgical care; local
emergency and trauma care; urological surgery; chronic disease
prevention and health management; and pediatric emergency, newborn
and inpatient care provided in collaboration with Boston Children's
Hospital physicians.
Lahey Health includes Lahey Hospital & Medical Center-a
teaching hospital of Tufts University School of Medicine-and Lahey
Clinic physician group with practices in Burlington, Peabody and
other locations throughout northeastern Massachusetts and southern
New Hampshire; Beverly Hospital; Addison Gilbert Hospital in
Gloucester, Mass.; Winchester Hospital; Lahey Health Senior Care
and Lahey Health Behavioral Services as well as more than 30
primary care physician practices and multiple outpatient and
satellite specialty care facilities.
Together, we are making innovative, integrated healthcare more
personal and more accessible. For more information, visit LaheyHealth.org and its member
websites Lahey Hospital
& Medical Center, Beverly Hospital, Winchester Hospital,
and Lahey Health Behavioral
Services.
Press Ganey Associates, Inc.
Recognized as a leader in performance improvement for nearly 30
years, Press Ganey partners with more than 11,000 health care
organizations worldwide to create and sustain high-performing
organizations, and, ultimately, improve the overall health care
experience. The company offers a comprehensive portfolio of
solutions to help clients operate efficiently, improve quality,
increase market share and optimize reimbursement. Press Ganey works
with clients from across the continuum of care - hospitals, medical
practices, home care agencies and other providers - including more
than 50% of all U.S. hospitals. For more information, visit www.pressganey.com.
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