Lahey Outpatient Center, Danvers, Receives 2014 Press Ganey Guardian of Excellence Award

Award recognizes top-performing facilities that consistently achieved the 95th percentile of performance in patient experience 

DANVERS, MA (November 24, 2014) - Lahey Outpatient Center, Danvers, formerly Beverly Hospital at Danvers, is proud to announce it has been named a 2014 Guardian of Excellence Award winner by Press Ganey Associates, Inc. The Guardian of Excellence Award recognizes top-performing facilities that consistently achieved the 95^th percentile of performance in patient experience.

The Press Ganey Guardian of Excellence Award is a nationally-recognized symbol of achievement in health care. Presented annually, the award honors clients who consistently sustained performance in the top 5 percent of all Press Ganey clients for each reporting period during the course of one year.

Press Ganey is the nation's leading health care performance improvement company and partners with more than 11,000 health care facilities, including more than half of all U.S. hospitals, to reduce suffering and improve the patient experience.

"We are proud to partner with Lahey Outpatient Center, Danvers," said Patrick T. Ryan, CEO of Press Ganey. "The award is a testament to the organization's commitment to deliver more patient-centered care. By achieving and sustaining this level of excellence, Lahey Outpatient Center, Danvers is benefiting patients and helping advance the quality of health care."

According to Kim Perryman, RN Chief Nursing Officer at Beverly Hospital, the award represents an important recognition from the industry's leader in measuring, understanding and improving the patient experience. The facility completed five straight quarters where it saw its patient satisfaction scores higher than 95 percent.

"This award speaks volumes to the care that our colleagues at this facility provide to patients and families," Perryman said. "They are professional, courteous and focus on providing each patient with the best possible care. This award means a lot to the entire team.  It shows we are caring for patients with compassion and value quality outcomes as well as the patient & family experience.

About Lahey Health

Lahey Health is what's next in health care, providing a full continuum of integrated health services close to where you live or work. It is comprised of nationally recognized, award-winning hospitals-including an academic hospital and medical center, and community hospitals-primary care providers, specialist physicians, behavioral health services, post-acute programs such as home health services, skilled nursing and rehabilitation facilities, and senior care resources located throughout northeastern Massachusetts and southern New Hampshire. 

Lahey Health offers nearly 1,000 locally based physicians providing clinical excellence and an exceptional patient experience in adult and pediatric primary care and every medical specialty, including kidney and liver transplantation; neurosurgery, cancer, cardiovascular and orthopedic medical and surgical care; local emergency and trauma care; urological surgery; chronic disease prevention and health management; and pediatric emergency, newborn and inpatient care provided in collaboration with Boston Children's Hospital physicians. 

Lahey Health includes Lahey Hospital & Medical Center-a teaching hospital of Tufts University School of Medicine-and Lahey Clinic physician group with practices in Burlington, Peabody and other locations throughout northeastern Massachusetts and southern New Hampshire; Beverly Hospital; Addison Gilbert Hospital in Gloucester, Mass.; Winchester Hospital; Lahey Health Senior Care and Lahey Health Behavioral Services as well as more than 30 primary care physician practices and multiple outpatient and satellite specialty care facilities. 

Together, we are making innovative, integrated healthcare more personal and more accessible. For more information, visit LaheyHealth.org and its member websites Lahey Hospital & Medical Center, Beverly Hospital, Winchester Hospital, and Lahey Health Behavioral Services.

Press Ganey Associates, Inc.
Recognized as a leader in performance improvement for nearly 30 years, Press Ganey partners with more than 11,000 health care organizations worldwide to create and sustain high-performing organizations, and, ultimately, improve the overall health care experience. The company offers a comprehensive portfolio of solutions to help clients operate efficiently, improve quality, increase market share and optimize reimbursement. Press Ganey works with clients from across the continuum of care - hospitals, medical practices, home care agencies and other providers - including more than 50% of all U.S. hospitals. For more information, visit www.pressganey.com.

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