Patients & Visitors' Guide

Information for Patients and Visitors 

Visitor Guidelines

Effective May 12, 2023

At Beverly and Addison Gilbert Hospitals and our affiliate sites, we understand that being able to visit your loved ones is important. Please see below for information about specific areas. The safety of our patients, colleagues and visitors is our top priority.

Beverly and Addison Gilbert Hospitals' Visitor Policy

Critical Care Units/Medical Surgical Units (including Antepartum Units):

• Visiting hours are from 11:00 am – 8:00 pm. We strongly encourage visitors to arrive well in advance as visitation closes at 8:00 pm.
• Personal protective equipment may be required. Other restrictions may apply.

Emergency Department:

• Patients may have one visitor at a time.
• Patients under the age of 18 may have up to two (2) parents/legal guardians accompany them during their visit.
• Behavioral Health patient visitation in the Emergency Department is 11:00 am – 8:00 pm. Visitation for Pediatric Behavioral Health patients is currently limited to parents/guardians only.
• Please note: At times, our Emergency Department may reach high patient volumes, which limits our ability to accommodate non-essential visitation. We may ask those who are not patients to wait in designated areas or in their cars.

Labor and Delivery:

• Labor & Delivery Units may have up to two (2) continuous support persons during labor and childbirth. Labor/pregnancy support persons should be 12 years of age or older. If a labor/pregnancy support person is younger than 18 years of age, there must be a second support person present who is over 18 years of age.
• Labor support persons may remain with the patient as the patient transitions to the postpartum unit. One (1) labor support person may remain with the patient until discharge home.

Special Care Nursery:

• Mother of newborn and one (1) support person who have infant identification wristbands (banded caregivers) may visit at any time. These two people may welcome visitors to the newborn’s bedside while they are present during hospital visiting hours (11 am – 8 pm). Siblings of the newborn may visit with supervision from an adult. No other visitors under the age of 18 may visit.
• Four dedicated visitors (over the age of 18) identified by the banded caregivers may visit the newborn without the banded caregivers if permission is granted.
• These visitation guidelines can and will be altered as needed based on influenza and RSV viral rates. Please see your newborn’s nurse or SCN management for further information.

Ambulatory and Procedural Areas:

• Each patient may have two (2) escorts.
• Essential escort must remain with the patient.

Behavioral Health Areas:

Please contact the Unit to arrange for flexible scheduled visitation through Social Work or Nursing.

At BayRidge Hospital:

• Contact the Unit to arrange for scheduled visitation through Social Work or Nursing: 781-599-9200

At Leland Unit (Beverly Hospital) and Senior Adult Unit (Addison Gilbert Hospital):

• Contact the Unit to arrange for scheduled visitation through Social Work or Nursing:
• Beverly Hospital: 978-922-3000 ext. 2800
• Addison Gilbert: 978-283-4000 ext. 7790

COVID-19 resources can be found here.

We Care About Your Experience

Whether you are a patient at one of our hospitals or our outpatient facility or whether you are here visiting a loved one or friend, Beverly Hospital wants to ensure that your experience with us is as comfortable and informed as possible. Therefore, we have designed this Patients & Visitors' webpage to provide you with information to answer your questions. It has a section on patients' rights and responsibilities, information on health care proxies, insurance information, visiting hours and much more.

Contact Us

If you have additional questions not addressed here or if you have suggestions for topics to include on this page, we would love to hear from you. Please use the Contact Us form to send an email. The physicians, nurses, and staff are dedicated to meeting your health care needs and strive to provide personalized, quality care for you and your family. We have many wonderful letters from patients who tell us of the care and professionalism of our staff and the extraordinary service that made their experience unlike that of any other hospital. If you have a story to share about you or a loved one's experience at Beverly, Addison Gilbert, BayRidge hospitals or at BILH Care Center, Danvers, please contact us and share your story. We'd love to hear from you.